Shipping and Delivery Policy
We strive to deliver your order as quickly and accurately as possible. This document outlines all information regarding our shipping and delivery practices.
Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email containing your tracking details.
Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery times may be extended during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier located in China. As a result, customs duties or import fees may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout and are calculated based on the weight of the order, the delivery destination, and the selected shipping method.
Shipping Responsibility
- If tracking information indicates that the package has been delivered, responsibility for the shipment transfers to the customer.
- Customers are advised to carefully verify their shipping address. Any address errors must be reported within 24 hours of placing the order.
For any questions regarding shipping or delivery, please contact us at support@emilyandjamestoronto.com.